Successful D&I strategies are leader led, underpinned by a great policy framework and supported by a robust governance model. These are the FOUNDATIONAL building blocks that underpin diversity and inclusion, without which, you won’t get off the ground.
But this is not where it ends!
Your business needs an OPERATIONAL D&I strategy to provide the lens through which you do business! This means that D&I reporting needs to be up to date and available to everyone, so that your employees (and customers) feel the impact of what you are doing and understand the role they play in making it real.
To bring your people along, you need some TRANSFORMATIONAL strategies. This is where you take the knowledge you have gained and apply it to create real behavioural change. All of this needs to be supported by great communication, so that you can hear from your employees and customers and talk about the wins and challenges you have. Your employee and customer experience is the real test for whether you are getting it right!
