What the Research says about Emotional and Cultural Intelligence - David Livermore
Emotional intelligence (EQ) is crucial for leadership, but it doesn't guarantee success in diverse teams. This article explores how Cultural intelligence (CQ) can complement Emotional intelligence (EQ) for maximum effectiveness in diverse and complex work environments.
The CQ Podcast | Ep 1. Overview of Cultural Intelligence
Marsha sits down with author and long-time Cultural Intelligence (CQ) expert Dr. David Livermore. These two Cultural Intelligence experts discuss a wide variety of CQ topics.
The CQ Podcast | Ep 2. Cultural Intelligence and Effective Teams
Marsha Ramroop sits down with Amri Johnson (CEO of Inclusion Wins) and Tadala Kolawole (Equity and Opportunities Lead - NHS) to have a discussion around how Cultural Intelligence can be a driving factor in the success of effective cross-functional teams.
Staff Networks E-book: The Do's and Don'ts of running successful DE&I Staff Networks
Staff networks, also known as employee resource groups (ERG’s) or affinity groups, are voluntary groups of employees who come together based on shared characteristics or interests. These groups can be set up in your organisation to support diversity, equity, and inclusion initiatives. Staff networks can focus on various aspects including race, ethnicity, gender, sexual orientation, disability, and more.
2023 Gender Social Norms Index (GSNI)
Breaking down gender biases: Shifting social norms towards gender equality.
Make Difference Count Podcast | The Psychosocial Aspects of Wellbeing
In this episode, Carol Brown speaks to Mary Abbott, Senior Partner for Health and Wellbeing at Environment Canterbury.
Belonging Tipsheet: What is belonging in the workplace?
Belonging is a profound sense of security and support that emerges from being accepted, included, and recognised as an integral part of a team or organisation.
Unconscious Bias E-book: Five Common Biases in the Recruitment process
Five common biases that play out during the recruitment process and what you can do about them.
It’s not about the office, it’s about belonging
To retain employees, organizations need to evolve their approach to building community, cohesion, and a sense of belonging at work.
Elevating the Workforce Experience: The Belonging Relationship
Deloitte's Workforce Experience by Design practice uses human-centered design to improve worker experiences and foster trust. They highlight eight key relationships, including belonging and growth, to create diverse and inclusive communities and provide career value.
Equity E-book: How to build equity into your hiring process.
Designing Equity into recruitment
How embracing equity has impacted these 11 leaders' lives
Being able to co-parent alongside a mother who was unable to raise her baby due to emotional and financial burden completely changed Lori Murphy's life. Here is hers, and 10 more stories, on nurturing women from diverse backgrounds and talents.
Make Difference Count Podcast | Ep 1. Gender Equal Paid Parental Leave with Ruth Muller
In this episode, Carol speaks with Ruth Muller, Chief R&D Officer at Frucor Suntory.
Ruth is passionate about diversity, equity, and inclusion and shares her experience around gender equal paid parental leave, neuro-diversity and how important it is to bring people together and foster connection to support better thinking.
5 tips for moving from Equality to Equity in your organisation
Equity is the E often found in the acronym DEIB – yet it is the least understood of the three. We all understand that diversity refers to the ways in which we are different, and inclusion to the felt experience of being valued for our uniqueness, but where do equity and equality fit in?
Why Cultural Intelligence is so Important
A complete must-read guide to building cultural intelligence in your organisation.
5 Practical Tips for Internal Communicators to Drive DEI Conversations That Create Change
For internal communicators, communicating about Diversity, Equity, and Inclusion (DEI) can be a challenge. This article provides 5 tips to help you understand the basics of DEI communication and more.
Can we do the 'D' without the 'I'?
The level of diversity activity in our organisations in recent years has been unprecedented, but are people feeling the benefits, asks Carol Brown.
Can we do the 'D' without the 'I'?
Podcast | Unconscious Bias with Carol Brown
What's driving our decisions and behaviour and why does it matter? Tracy May sits down with Carol Brown to talk about how unconscious bias drives these decisions and why they're worth examining.
Tackle organisational bias and de-risk your decision-making
Smart organisations are starting to sit up and take note of the potential impact biases may be having on critical decision-making. Many are undergoing training and putting in mitigation strategies and are reporting better performance and greater diversity of thought.
Diversity and meritocracy – a marriage made in hell?
In an age, where everyone is talking about the benefits of diversity on the one hand and the need for merit based appointments on the other, it bears thinking about how these two marry up and whether they can comfortably co-exist?
Presenteeism - dead and gone? Not so fast!
The fact of the matter is that e-presenteeism is a form of systemic bias, that is flourishing in the post COVID world. And the group of employees it’s having an impact on, is considerable.
Mike Bennetts, CE of Z Energy on exceptional leadership during times of crisis.
Last week, I spoke to Mike Bennetts, CE of Z Energy NZ and got some great insights into what exceptional leadership looks like in times of crisis and also what they are doing to Make Difference Count.
Interview with Laura Cibilich about their 'pay anything you like' offering.
We got the chance to talk to Laura Cibilich, Creative Director of RUN about their ‘pay anything you like’ offering and how they’re supporting cash strapped SME’s to launch their businesses!
Year in Review | 2018
As 2018 draws to a close, we reflect on the busy year we’ve had, the wonderful clients we’ve worked with and all the achievements along the way! In this spirit, we want to say thank you to you our clients, subscribers, partners and friends who have inspired us to do what we do and who keep pushing us forward to ‘Make Difference Count™’.
Avoiding Unfair Discrimination when hiring in the UAE
Recently Dubai residents were alerted to a blatant example of unfair discrimination by a local nursery school, who were recruiting a new teacher. The incident was highlighted in the Dubai media and created renewed interest in the topic of unfair discrimination in hiring practices, drawing attention to the organisational risk of prosecution for those who flout the law.
Women in the Workplace
The world’s tallest tower, the Burj Khalifa was plunged into semi darkness on Tuesday night 25th September 2018 in a striking bid to drive home the importance of gender equality. In solidarity with a global movement initiated by the United Nations, The HeForShe Campaign, the top portion of the building went dark whilst the bottom was brightly lit up. This was intended to act as a visual metaphor of what will happen to the world if women are excluded from society.
Is Imposter Syndrome Holding you Back?
Imposter syndrome is a psychological pattern in which an individual doubts their accomplishments and has a persistent internal fear of being exposed as a "fraud", despite external evidence of their competence. Those experiencing this phenomenon struggle to shake the belief that they do not deserve all they have achieved and incorrectly attribute their success to luck, or even worse, believe that their success has come about as a result of deceiving others into thinking they are more capable or intelligent than they actually are.
The refugee dividend in New Zealand
As New Zealand employers, I urge you to think about the role you can play in helping to build New Zealand’s economy by tapping into this valuable resource. New Zealand’s quote of refugees is small – around 750 p/a. Talking to a handful of former refugees around the table last night, I was hugely inspired by their stories. People like my friend Mitchell Pham, who came to New Zealand as a child from Vietnam, without his family and is now co-founder, director, international development director of the Augen Software Group, a company with offices both in New Zealand and in Vietnam. He is also Chairman of NZ Tech and making phenomenal contributions to the tech sector not just in New Zealand, but globally.
Best practice approach to embedding D&I in The Department of Conservation. (DOC)
Having delivered similar workshops in many other organisations, we have the opportunity to see what really works and what doesn’t and the approach that DOC has taken is worthy of a special mention. What sets DOC apart is the strategic approach they are taking to D&I and the integrated way in which they are embedding their training in the overall D&I framework. Below I’ve outlined the work DOC is undertaking which not only reflects ‘best practice’, but also demonstrates a sincere commitment from the top to work towards being a leader in this space:
When Difference Becomes Exhausting – Cultural Fatigue and its impacts in today’s workplace.
Many of us are familiar with the great benefits that diversity offers for learning and forging creative solutions — personally and at work. It invites us to go beyond what we know to experience a different lens on the world. But what about when enthusiasm for differences wanes and overwhelm and...
5 Reasons Why Your Employees are Afraid to Work Flexibly
The time has come to confront perhaps the biggest barrier of all to flexible work design in New Zealand organisations – The flexibility Stigma!
There is still some perception that flexible work is the domain of millennials – That for Baby Boomers and GenX, the notion of flexible working is a relatively new concept, and while it would be nice to have, it isn’t the deal breaker that it is for younger workers. There is even a widely held belief that it is the younger workforce who is forcing the hand of employers to make the change! Our research suggests that it isn’t so simple.
What makes Culturally Intelligent leaders?
Up until recently, the belief was that common sense and emotional intelligence (EQ) were enough to support leaders when dealing with diversity. However, research has shown that common sense is often not common and that even EQ is not enough.
Creating meaningful performance discussions!
Roles are agile and changing – many won’t even exist in 10 years- time. How do we support managers to have meaningful performance discussions, when they lack the critical real time data and insights to drive that discussion?
Cultural Intelligence (CQ) Video
The CQ Wheel. A 3min video outlining our approach to understanding and developing Cultural Intelligence.
Think that the “soft stuff” doesn’t matter in business?... Think again!
This recently released 2015 Deloitte Millennial Survey highlights the importance of businesses focussing on people and purpose as much as product and profit.
Mind the gaps: The 2015 Deloitte Millennial Survey
Diversity of Thought
Organisations have never been better placed to leverage the diversity of thought and innovation of their workers to create sustainable business solutions. But are they making the most of this diversity to encourage new thinking, asks Carol Brown.
Diversity of Thought: The Key to Innovation
"Evidence shows that diversity, especially gender balance, at all levels of an organisation, means better decision making and organisational performance. Whether you’re a small to medium enterprise or a larger employer, having a diverse workforce will create diversity of thought which, in turn, leads to improved innovation and a better understanding of your customer’s needs."
Managing diverse teams
New Zealand’s population is changing faster than the ability of our businesses to seize the opportunity that this change brings.
Going beyond flexibility to Workforce as a Service
When shifts in the global workforce become trends, and those trends continue to gain momentum, it’s imperative that employers consider how they will respond. The growth of the Workforce as a Service (WaaS) is one such trend. Is your organisation ready to deal with a highly skilled workforce who are critical to your success, but are not your employees?
Women on corporate boards, more likely to seek advice.
Researchers examined around 500 mergers and acquisitions and found that, when faced with a takeover bid, companies with corporate boards comprised of a higher proportion of women were more likely to seek outside advice from top-ranked financial advisors.
Salesforce CEO Takes Radical Step to Pay Men and Women Equally
Equal pay for equal work isn’t typically a mantra you hear from the chief executive of a multibillion-dollar company. Yet Salesforce CEO Marc Benioff is taking the radical step of reviewing employee salaries to ensure men and women are paid fairly.